Have we been a Lifeline for you? -- Feedback from callers to the Lifeline Canberra Crisis Line

1. Please tick as many of the following statements as are true for you.
After the phone was answered:

I was able to talk through my issue			I was asked to call back and I did so
I was put on hold during the call			I was asked to call back but chose not to

Comment:

2. If I called Lifeline and the counsellor was busy with another call I would rather:

Hear an engaged signal
Be asked to call back
Be put on hold by the counsellor

Lifeline Survey Page 2 of 9